Glossary beginning with C

Catch-up TV

A service providing access to selected programming content for a certain period after it was broadcast on TV.


Termination of the contract with Customer by means of the termination notice, collections or other activities resulting in the situation that after termination of the contract the Customer does not have any active service provided in the contract model.

Churn rate presents the relation of the number of customers for whom the last service has been deactivated (by means of the termination notice as well as deactivation as a result of collection activities or other reasons) within the last 12 months to the annual average number of customers in this 12-month period.


Natural person, legal entity or an organizational unit without legal personality who has at least one active service provided in a contract model.